MyClinic

QV

Call us: (03) 9663 4517

Fax: (03) 9650 6639

Opening hours

Monday: – Friday 09:00am to 5:00pm

Saturday: 10:00am to 6:00pm

Public Holidays Closed

Consulting Doctors

Services We Provide

Fees

WE ARE A BULK BILLING CLINIC.

We understand that it can get quite busy here, we appreciate your patient during this time. For your convenience we encourage you to book appts online instead of calling the clinic. This allows you to choose your preferred time slot and reduces wait times.

Our team are working hard to provide the best care possible, and respectful behaviour helps create a positive and efficient environment for everyone involved. Please show respect towards our staff. Any abuse towards our staff will not be tolerated. We really appreciate everyone’s patience.

 

MYCLINIC BOURKE ST MALL HAS CLOSED AND THE DOCTORS ARE NOW CONSULTING AT MYCLINIC QV.

Doctor fees are set as follows:

  • There is a fee of $85.00 for your first consultation (Medicare card holders will receive a Medicare rebate).
  • Subsequent Face to Face Consults will be Bulk Billed if you have a current Medicare Card.
  • Fees may apply for services not covered by Medicare and procedures. Speak to reception for more information.

 

Telehealth Consults (phone/video):

  • Bulk Billed if you have had a face-to-face appointment in the last 12 months at MyClinic Bourke St Mall. If you have not had a face-to-face appointment in the last 12 months, there is a fee of $85, no Medicare rebate. As per Medicare guidelines.
  • Your doctor will call you around the time of your appointment. Please have your phone on and within reach. The doctor may not call you at the precise time of your appointment, so we appreciate your patience. We may call on a private number.
  • At the conclusion of your consultation, your doctor can issue scripts, pathology forms, medical certificates, and other specialist
    referrals can be faxed. Please allow 24-48 hours to receive your paperwork. If you need something urgently, please attend the clinic to pick up.
  • We require a minimum of 3-hour notice of cancellation of a scheduled appointment. Otherwise, you will be charged a cancellation fee of $50. The cancellation fee is not Medicare rebate-able.
  • As a new patient with a pension or healthcare card, or if you are under 16, are you required to pay for your first visit?

    Yes, an upfront payment is required. The fee is $85 for a standard consultation and $125 for an extended consultation. Both fees are eligible for a Medicare rebate.

  • Is an appointment necessary to obtain a referral or prescription?

    Yes, an appointment is required unless previously arranged with your GP.

  • Can I receive my test results over the phone?

    Yes, you can book a telephonic consultation with the GP to discuss your results.

  • Where exactly is the practice located?

    We are situated on the ground floor within the Priceline Pharmacy.

  • How can I cancel my appointment?

    For appointments made online, please use the online system or the AMS app to cancel. Alternatively, you can cancel via the confirmation text sent to your phone within the specified time frame.

  • Why is there a fee for cancelling an appointment?

    A cancellation fee is charged for appointments not attended or cancelled within 3 hours of the scheduled time. This fee must be settled prior to your next appointment and is not eligible for a Medicare rebate.

  • What is the best way to book an appointment?

    We recommend booking online for the quickest service, as our phone lines are often busy. You can also use the AMS app which you can download through your native platform.

  • If I forgot to ask for a medical certificate during my visit, what should I do?

    Please email reception@myclinicqv.com.au and allow up to 48 hours for a response. For urgent requests, please visit the clinic directly

  • What should I do if my specialist asks for an updated referral?

    Please schedule an appointment with your GP to obtain an updated referral

  • I’m having difficulty opening an email attachment. What should I do?

    The document is secured with a PIN, which is the four digits of your birth date (DDMM format).